refund policy

Irrespective of your statutory right of withdrawal, we voluntarily grant you the following right of return as a consumer:

All items from our shop can be returned to us within 21 days of receipt of the goods, provided the goods are complete and in unused and undamaged condition. If the goods were delivered in sales packaging, they must still be in the original packaging. The timely dispatch of the goods is sufficient to meet the deadline.

The goods are to be returned to:

Carasusán - Art & Paper

Gabrielle Carasusan
Lindenstrasse 31
04396 Lebusa OT Körba

If you exercise this right of return, we will reimburse you for the purchase price you have already paid, but not for the outward and return shipping costs. You bear the transport risk.

This right of return does not limit your statutory rights and therefore also not your right of withdrawal.